Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Maxtel AI ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access or use our services.

2. Description of Services

Maxtel AI provides AI-powered receptionist, voice, and related digital services, including but not limited to:

• AI receptionist and inbound call handling
• Lead qualification, appointment booking, and CRM integrations
• Click-to-talk voice and AI chat experiences on your website
• Related support, configuration, and training

3. User Accounts

3.1 Account Registration

To access certain features of our services, you may be required to register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Payment Terms

4.1 Fees

You agree to pay all fees associated with your use of our services in accordance with the pricing terms provided at the time of purchase. All fees are quoted in Australian Dollars (AUD) unless otherwise stated.

4.2 Payment Methods

We accept payment through various methods as specified on our website. You agree to provide current, complete, and accurate purchase and account information for all purchases.

4.3 Refunds

Refund policies vary by service type. Please refer to the specific terms provided at the time of purchase or contact us for details about our refund policy.

5. Use of Services

5.1 Permitted Use

You may use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit any harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services to compete with us or for any commercial purpose without our express written consent

5.2 Content Ownership

You retain ownership of any content you provide to us. By providing content, you grant us a license to use, modify, and display such content as necessary to provide our services to you.

6. Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, images, and software, are owned by Maxtel AI or its licensors and are protected by Australian and international copyright, trademark, and other intellectual property laws.

7. Service Availability

We strive to provide reliable and continuous access to our services. However, we do not guarantee that our services will be available at all times or free from errors, interruptions, or delays. We reserve the right to modify, suspend, or discontinue any part of our services at any time with or without notice.

8. Limitation of Liability

To the maximum extent permitted by law, Maxtel AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

9. Indemnification

You agree to indemnify, defend, and hold harmless Maxtel AI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or relating to your use of our services or violation of these Terms.

10. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination, your right to use our services will cease immediately.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Maxtel AI regarding the use of our services and supersede all prior agreements and understandings.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: